We got a recommendation to work with Natalie and Derek through a coworker, and ultimately after about 3 months of work, we were able to purchase our first home (condo) with their guidance. I would absolutely recommend friends to work with them on purchasing (or selling) their home in SF.
We had a wonderful and effective working relationship. It always felt like Natalie and Derek went out of their way to prioritize our needs, and one of them was continually available to address questions, work through messy situations, or just talk through random worries along the home-buying process. Their long-term expertise and relationships with dozens of other people in the local industry meant that we were always hearing about new offers off-market and even getting small favors from other realtors when we did home visits.
Natalie and Derek also were able to zone in quickly into our needs and helped us navigate the tricky decision-making processes. Having never done this before (again, first home), it was absolutely crucial to have them along to explain every bit of the process but also help us make small decisions based on how well they understood our needs.