My partner and I had a wonderful experience with Natalie and Derek, even as we kicked off the process during the start of shelter-in-place.
Natalie and Derek helped us navigate several things at the same time: (a) COVID guidelines for touring properties; (b) COVID market patterns and lending requirements; and (c) being first time buyers who were, at times, overwhelmed by the process.
They were strong in communication, responding quickly and productively. Perhaps more important, however, was their ability to listen – to understand what exactly we were looking for in terms of features, budget, location, and timeline (even through Zoom calls!).
We started slow, but picked up pace once we got serious. Derek toured us around several properties throughout and we discussed each in detail. Ultimately, we ended up in a condo that we love, after “losing out” on an earlier offer on a different property. As they reassured us then, “Don’t worry, we’ll find another that feels even better.” They were right.