Happy Clients

Natalie and Derek were an absolute dream to work with. Every single listing agent I met, smiled and shared a story with me about a recent transaction they made with Natalie and Derek and told me how wonderful they both are. When we finally entered into a contract on my condo they were a fierce advocate for me every step… more “Natalie and Derek were an absolute dream to work with”

We couldn’t be in better hands selling our parents home with Derek and Natalie from Compass. From navigating the timing of the sales in the marketplace, to the recommendation of updates and finishing touches from beautiful staging, Derek made the sale of our home so easy and seamless. We totally put our trust in Derek’s team’s advice and judgement and… more “We totally put our trust in the team’s advice and judgement and they came through”

I am a first time homebuyer, with a limited budget that made finding a place in San Francisco a bit of a challenge. Moreover, I entered into the market in the midst of the covid pandemic. Natalie was my main point of contact throughout my many months of trying to find the perfect place in my less than perfect price… more “Natalie and Derek were an absolute dream to work with”

Frankly, I don’t even know where to begin. Simply put- Derek & Natalie knocked it out of the park as far as we are concerned. Any Realtor can show you property, present an offer and, to differing degrees, negotiate on your behalf. Our time with Derek & Natalie, although fairly short and efficient, was complicated. First, the market is tight… more “Derek & Natalie knocked it out of the park”

Look, I rarely write Yelp reviews. Only if someone goes above and beyond and truly delivers top-notch service. Natalie and Derek did that for me. I am a former real estate agent in SF. I could have represented myself, or selected from any one of dozens of great real estate agents in town. But for my property, I chose Natalie… more “Truly delivers top-notch service”

Derek & Natalie are amazing! We were buying our first house & did not know what we were doing. They were so patient. They helped us understand the process & we found the perfect place with the perfect timing. We are so grateful for their help. Their knowledge & expertise made the difference in not getting outbid.

Derek and Natalie are an amazing team to work with! We are first time homebuyers, and navigating the competitive SF market is already daunting in itself. Derek and Natalie, both made us feel like we could tackle this together, and both have extensive knowledge and experience in the market. They’re both super responsive, highly professional, and honest. Would definitely work… more “An amazing team to work with”

I just bought my second house with Natalie and Derek. I worked most closely with Derek to purchase my first, and most closely with Natalie this time, but both times I had a responsive, knowledgeable, experienced realtor in my corner. I appreciate that they both give their real opinion on a situation – I never felt like they were painting… more “Responsive, knowledgeable, and experienced Realtor”

We sold our property, with partners Natalie Rome and Derek Chin from Compass Realty, in Summer 2021, with Natalie as team leader. We worked with Natalie during the four month interval of marketing and sale, this interval coinciding with the coronavirus pandemic, and all its attendant hurdles. We were living in San Diego to boot! A seasoned realtor, Natalie is… more “Natalie Rome and Derek Chen! Your search for a stellar realty team….is OVER!”

Derek is an absolute pleasure to work with. He is very responsive and professional and gives valuable information. He has a calm demeanor that helped me and my husband tremendously at the most stressful time. He is available 24/7 , patiently answering all our most ridiculous questions. Home buying is stressful and he helped us navigate through some tough decisions… more “Helped us navigate through some tough decisions and information”

We primarily met with Derek, who is a class act in every way. He worked diligently to sell our condominium in the midst of the pandemic. We were impressed by the staging, marketing, communicating and strategizing to get us to a sale, all completed with humility and integrity. We wholeheartedly recommend the services of Natalie and Derek. 

They were very patient as I had numerous different iterations of the property type that I wanted to buy. We ended up discovering an off market unit that I would not have been able to find with anyone else. They seem to know anyone and everyone in the business from being able to help me secure a specific type of… more “I had a fantastic experience working Natalie and Derek!”

Hey Derek, Natalie & Geneva! This is just to say: you’re great and we compare everyone we work with to you and your approach.  We kicked off a relationship with a new broker/financial planner this morning. And, in short, the Zoom call didn’t go exactly as planned and I think we had a mismatched set of expectations. All will be… more “We felt confident, in control and like you absolutely had our best interests at heart with minds full of expertise”

My partner and I had a wonderful experience with Natalie and Derek, even as we kicked off the process during the start of shelter-in-place. Natalie and Derek helped us navigate several things at the same time: (a) COVID guidelines for touring properties; (b) COVID market patterns and lending requirements; and (c) being first time buyers who were, at times, overwhelmed… more “I had a wonderful experience”

They recently sold our SF condo during a very complicated time (covid). They were extremely reachable and knowledgeable about the market. Moreover, they were levelheaded and a fantastic sounding board to navigate to a great outcome. We would recommend them to anyone looking for representation in SF. They ran a great process start to finish.

This is the first time I’ve sold my home.  Derek and Natalie lowered my potential stress level tremendously with their friendly, respectful, and competent manner.  They walked me through each step and clearly spelled out options I had along the way, always leaving the decisions to me but giving me enough information that I was comfortable with my choices.  In… more “Would highly recommend them to anyone”

Natalie and Derek are the best. Our most recent house sale was our third transaction with them, and just like the last two times they have over delivered. They are both extremely well connected, professional, patient (and funny!). They put in the time, understand what needs to be done to get the most out of a property (or which properties… more “The best team!!”

We got a recommendation to work with Natalie and Derek through a coworker, and ultimately after about 3 months of work, we were able to purchase our first home (condo) with their guidance. I would absolutely recommend friends to work with them on purchasing (or selling) their home in SF. We had a wonderful and effective working relationship. It always… more “Natalie and Derek also were able to zone in quickly into our needs and helped us navigate the tricky decision-making processes.”

The Chin and Rome real estate team were great to work with. You can count on Derek, Natalie and Geneva to always be prompt, courteous, respectful, creative, knowledgeable, and professional. Where they stand out however, is in the amount of thought and effort that they administer to the sale of your property. They have the experience and the know how.… more “You can count on Derek, Natalie and Geneva to always be prompt, courteous, respectful, creative, knowledgeable, and professional.”

I have been remiss to not write my review for Derek and Natalie sooner. I knew Derek for several years already and had no doubt in my kind who to call once I made up my mind to buy a house. He’s a great guy and I knew his reputation in real estate is superb. Derek gave me a crash… more “I recommend Derek and Natalie to anyone looking to buy”

Natalie & Derek were recommended to us by a coworker who’d had a great experience with them many years ago. We were so lucky to have stumbled across them–as first-time buyers in San Francisco in 2018, we knew we had a potentially challenging road ahead of us. Thankfully, with Natalie & Derek, you get a team of experts who not… more “We are so grateful for Natalie & Derek–their professionalism and knowledge, as well as their kindness and support.”

Our family have been living in our house for 2 months and we feel blessed everyday. Our home search journey began almost 2 years ago before I got pregnant and we worked with a couple of real estate professionals before we found Natalie & Derek. They are everything we wanted: respectful, knowledgeable, patient, communicative and fast. Natalie & Derek knows… more “Respectful, knowledgeable, patient, communicative and fast.”

I learned about Derek and Natalie through a friend who also purchased successfully in San Francisco. Super glad to have asked about what agent they used!! I worked mostly with Derek, and it was a whirlwind of learning and excitement the whole time. I felt like we were always on top of new listings coming out, and got to see… more “Great to work with them!”

Words don’t do justice here, but I’ll try…Natalie and Derek are absolutely top notch. I’m speaking from considerable experience as we’ve worked with them on 3 transactions over the last 10 years over a fairly wide price range. You will be hard pressed to find a team that’s more skilled, thoughtful, sophisticated (without being even a bit stuffy), and ultimately… more “Natalie and Derek are absolutely top notch.”

Derek and Natalie are GREAT agents, GREAT people. I used their services early this year to sell a condo. Not only I got much more than expected but it closed very fast and the process was as smooth as it gets. If they give you a suggestion on a change/staging, etc so your property shows nicer, don’t think about it… more “Hire them, you’ll be glad you did.”

We found Natalie and Derek through Yelp, and I’m so glad we did. From the initial call, I already felt at ease. They were patient, responsive, and made sure we felt supported and never rushed.  They work well as a team, and we really appreciated having their candid opinion/advice.   We closed on our house in 74 days from the… more “From the initial call, I already felt at ease.”

Natalie helped me close on a place after years of looking. In all through this she has been patient, understanding and supportive. She had my complete trust and I knew she looked out for my interest even when I failed do so – cautioning me against overpaying or loosing sight of my goal. And now I have a home that… more “Now I have a home that I am happy to walk into at the end of every day.”

Professional, proactive, available and oh so generous, Derek & Natalie transformed the crazy scary process of buying a home into a safe journey. It was such a relief to know we were guided by people we really had our best interest at heart. We are so grateful to have found them!

My wife and I had the great fortune to meet Derek and Natalie when we decided to sell our condo in San Francisco.  Simply put, you would be foolish not to hire them as your agents.  They gave us a clear and concise game plan regarding how we could obtain the best offer.  They also put us in touch with… more “Simply put, you would be foolish not to hire them as your agents.”

Derek Chin is an experienced, seasoned professional who knows how to get the job done from beginning to end.  He helped my daughter sell her condo for 30% above asking with 7 offers on a property in SF.  He has outstanding relationships with professionals who help prepare the property to sell and to stage the property all in a timely… more “The absolute best!”

I found the home of my dreams 10 years ago. I wasn’t in a position to buy and it wasn’t for sale, but my husband and I would walk by the home almost daily and say to ourselves “There’s our house!” I never imagined that our dream would come true in a truly amazing unfolding of events years later. A… more “An absolutely magical, almost effortless experience.”

Natalie helped us buy our first home 10 years ago… she was the third agent we went through and the first agent who actually seemed to care about my husband and I and what was best for us where the other agents were seemingly out to shove as many square pegs in round holes as long as it made them… more “They are the consummate professionals and will always go the extra mile for their clients.  We truly could not have done it without them!”

Derek and Natalie are phenomenal agents!!  Derek and Natalie are calm and objective about transactions, and do understand it when you are not as a buyer or seller.  Their knowledge of their market and the processes give the buyer/seller more confidence and calm then they otherwise might have.  Derek and Natalie take care of all the little details and coordination… more “You will not be sorry if you work with Derek and Natalie!!!  They are the BEST!”

Natalie and Derek are exemplary agents and we were fortunate to have had them as our selling agents. Our success weighed heavily on their knowledge, resourcefulness, patience, diligence, and unwavering focus to synch the close of a challenging condo conversion sale and building refinance. Their communication style put me at ease by always being available to talk and making me… more “Thank you Natalie & Derek – you are truly remarkable professionals!”

Derek and his team are absolutely outstanding professionals providing comprehensive services and yielding terrific results. I have bought and sold residential property in three states and in Europe and have never ever had the type of service and results that Derek produces. I bought and sold my SF condo through Derek and the process was so smoothe and hassle-free, as… more “Absolutely outstanding professionals providing comprehensive services and yielding terrific results.”

As a first time seller, I’ll admit I was overwhelmed at what the process entailed.  However, the journey from listing the property to closing the transaction went very smoothly.   Even with several properties on his schedule, Derek always made me feel like his only client.  He was accessible at all hours.  Whether by phone, text or email, I could… more “Look no further, Derek Chin and Natalie Rome are the Realtors for you.”

Derek could not have been more professional in all he did for us when we entrusted him to sell our condominium in city. He had an online marketing presence that was far superior to any other high end real estate firm we were considering. He was so patient with all our concerns, questions, and anxiety that goes into the sale… more “The perfect real estate agent we have ever encountered!”

Derek and Natalie are phenomenal agents!!  They sold my 2 bedroom 2 bath condo at the Metropolitan after only two open houses and two broker tours.  We had 3 offers.  The best one was $30k over asking, 10 day close, all cash, no contingencies for $1.405M!  During the time it was on the market Derek provided regular updates to my… more “I’d be happy to recommend them to anyone interested in buying or selling in San Francisco!”

We were so fortunate to find Natalie and Derek, and have their wonderful help and support as we faced a very difficult market for buyers last year (2013).  They were always available to answer our questions and to take us around to open houses.  Their advice was invaluable, both in terms of the contract negotiation and valuation of the properties… more “We have recommended Derek and Natalie to friends, and will continue to do so, and we look forward to working with them again in the future!”

Derek was my Realtor when I purchased a condominium in the Ashbury Heights/Cole Valley area. Bottom line: he is an OUTSTANDING professional and person — the best in the business. (I’ve also met Natalie several times and can vouch for her 100% as well. They’re quite a dynamic duo.) At the time, I was quite new to San Francisco. Derek… more “A San Francisco native and understands the ins and outs of the market here”

Natalie and Derek helped me sell my home in Cole Valley.   I had an absolutely great experience working with them both!!  I sold my property from NY and you would think this could be a challenging experience.  But Natalie and Derek are full service and go the extra yards for you.  They are extremely familiar with the market and… more “They are extremely familiar with the market and have excellent contacts for all your needs.”

How many agents talk you out of selling your house? That is what Natalie and her partner did for me. I was working through financial planning and assessing everything. Nothing was sacred, including my home. They came over and met with me to understand my housing requirements in the short and long term. They conducted a great deal of research… more “They put my best interests first. What a team!”

Even though we were referred by a friend, I’d planned on interviewing a few agents before selecting one to guide us through the wild world of SF real estate.  After Derek and Natalie came to our apartment to meet us, though, I cancelled my other prospects as I thought N&D really “got” us.  (not my typical MO, btw).   My… more “I recommend them with zero reservation, wouldn’t hesitate to engage their help again and would tell anyone who asked just how awesome they were!”

When it was time to sell our family’s flats in the Richmond district, we interviewed many, many realtors.  Natalie and Derek were impressive from our initial meeting, and we are so thankful we selected them!  From the beginning, their ability to leverage their experience for our benefit was evident.   Throughout the selling process, both Natalie and Derek were instrumental… more “We had an extraordinary experience, going from listing on the MLS to close-of-escrow in only 29 days with multiple offers, all over asking price!”

We were lucky enough to be referred to Natalie Rome and her partner Derek Chin and I cannot say enough good things about our experience working with them. Natalie was our primary agent, but we also worked with Derek as a back up so there was never a time when we didn’t have someone available to us. In what can… more “I regularly refer friends to Natalie and Derek as I am confident that working with this team of agents will get you the home you want.”

I recently bought my first home in San Francisco. Natalie was extremely helpful and dedicated during the entire process. She went along with me to look at numerous places and when I happened to be seriously interested in one, she gave me great advice and suggestions. She was incredibly responsive, getting back to me quickly and going the extra mile… more “Professional, courteous, extremely knowledgeable, and kind.”

Power team Natalie and Derek know the market inside out, passioned about their beloved city they have incredible knowledge and are wonderful to work with.

I wish I could give Natalie and Derek 10 stars. They are masters of their craft – they understand San Francisco real estate, actively manage the process (we have recently sold a home with them and bought two in the past), constantly communicate and take the stress and complication out of a very  stressful and complicated process. I trust them… more “I trust them implicitly and will continue to have them help us”

My wife and I were first time buyers and Derek and Natalie did a fantastic job navigating the SF housing market and finding our dream home. We were particular about our needs and the look and feel of the house – Derek and Natalie found us a great neighborhood that fit exactly what we were looking  for. They both understand… more “Cannot recommend them highly enough and a high integrity team.”

My husband and I were first time buyers and had no idea how to navigate the Bay Area housing market. We went from first meeting to moving into our new home in less than 2 months. We weren’t in a rush, but when you have the best it can all happen quickly! We  give them our highest recommendation.

They helped us secure our new apartment and sell our previous one within a month of one another. They walked us through the process from start to finish by answering our numerous questions clearly and timely, communicating to-do items efficiently, recommending and  securing vendors, and ultimately guiding us through the closing process. My wife and I cannot recommend this pair… more “Natalie and Derek are wonderful!”

Ok, I used to hate real estate stuff. I am forever changed. Derek, Natalie and Geneva are first of all highly effective. They sold my house for the highest per/sq foot recorded yet in my neighborhood. But that’s not it. They ‘got’ why my house was special. In a cooling market, they got three written offers before the first open… more “This is my second round with these guys and now I wouldn’t go with anyone else.”

Our family was relocating from New York to San Francisco with basically no knowledge of the local market. You were a godsend in this situation – you not only helped us find and buy a wonderful home, you referred us to multiple service providers (contractors, gardeners, cleaners, organizers, painters, etc.) and even helped us think about schools. Everything we needed… more “You were a godsend in our situation”

They say that after getting married and having a baby, buying a home is the next most stressful event in life. Well, selling a home is no day at the beach either. Unless, that is, you happen to know someone who refers you to Derek Chin and Natalie Rome. Finding the right real estate professional to sell your home isn’t… more “They parlay their individual talents into a combination that inspires trust and confidence.”

From the beginning interview process through to the final closing, I had complete trust in them. They were of great help in getting my property ready for sale, with excellent suggestions about presenting the home to prospective buyers. I will definitely think of them for any future property transactions I might have and will gladly refer them to others.

Before I agreed to the listing, I interviewed several other brokers, but was impressed by the strength and integrity of their presentation, the thoroughness of their market analysis, and level of experience they bring to their work. I felt confident that they were pricing the property fairly, even though theirs was not the highest price among the presentations. I was… more “They are pros who communicate well and are attentive to the myriad of paperwork details involved in a transaction.”

I wanted to let you know how wonderful you have been in helping me with the purchase of my condo. You really went above and beyond the call of duty and held my hand, calmed me down, and helped me move forward when I truly needed the support. I will refer you to all my friends and acquaintances – you… more “You really went above and beyond the call of duty and held my hand, calmed me down, and helped me move forward when I truly needed the support.”

Your manner was easy going, honest and straightforward. Our experience with you was really wonderful and we recommend you enthusiastically. What for many is a trying and arduous process was a rich and fun one for us. We couldn’t be more pleased with the process or results!

They helped me purchase my home in San Francisco in one of the most difficult markets the city has ever experienced. I contacted them and they guided me through a buying process that included an extremely spirited bidding process. There were more than 20 active bids for the property, but thanks in part to them, within two weeks of the… more “You are awesome. Every time I started to freak out you were always able to put my mind at ease.”

Once we found a house we wanted to bid on, something close to magic occurred. It was a pleasure to go to open houses and say we were working with you, as it was clear you are highly respected in the San Francisco real estate world. Having you on our side in a sometimes-perplexing market, is a clear advantage to… more “Your service deserves a ‘10’ on a scale of 1 to 10. I thank you again for a job well done!”

Derek recently helped me buy my first home in San Francisco. It was simply a fantastic experience! He immediately understood what I was looking for and what were my needs and expectations. He was extremely helpful and patient in explaining me the mechanisms and procedures of the house market in San Francisco, given that I am a foreigner. Everything worked… more “He immediately understood what I was looking for and what were my needs and expectations.”

They went above and beyond what you would normally expect from your Realtor. If you are interested in having incredible, dedicated people to work with in the difficult search for a home, Natalie and Derek are the ones to go with – I give them my highest recommendation.

My wife and I buy and remodel homes in San Francisco and we come across a lot of agents…you are cut from a different cloth and definitely have your finger on the pulse of the market.

We heartedly recommend you as our Realtors who went above and beyond the call of duty to help us with our first home purchase, which was a tenants-in-common, three-unit building on Potrero Hill in San Francisco. If you’re hunting around for experienced Realtors who are compassionate and care more for their clients than their own bottom line, look no further.… more “If you’re hunting around for experienced Realtors who are compassionate and care more for their clients than their own bottom line, look no further.”

Natalie Rome and Derek Chin know how to skillfully execute a marketing strategy to attract the largest possible pool of qualified buyers and deliver the best possible price and terms for their Sellers. We recently had the privilege of representing a Buyer with a strong interest in one of their listings. Roughly three weeks before the first open house, Natalie… more “What sets Derek and Natalie apart when representing sellers is their rare ability to strike a delicate balance between vigorously advocating on behalf of their clients while also graciously engaging the entire San Francisco brokerage community.”

I wanted to take a moment to contact you to thank you for referring me to Derek Chin and his partner Natalie Rome at Paragon realty. We listed Mom’s flats with them in November, and had an offer from a buyer within the first week after the open house. The house changed title today, and I know I can also… more “Derek and Natalie often had to handle details way above and beyond the call of duty! What peace of mind throughout to have realtors we could trust and depend on.”

Wow, as always, all bases are covered. Thank you both again for everything. What a dream transaction and process. Almost surreal.

Natalie & Derek guided us through the process of selling one house and then buying two more. On the sell-side, we relied on their expertise in bringing our house to market – and we were in contract within a week for well over ask! And we closed a week after that. They then helped us land new houses in good… more “This was the best sell and buy experience imaginable.”

Natalie and Derek are incredible! Not only do they share a consummate knowledge of the intricate Bay Area real estate market, they have the grace, tenacity and skill to help you navigate it. They guided our family through a tricky, multiple bid purchase to help us buy. literally, the house of our dreams. Always responsive and agile, they were with… more “They guided our family through a tricky, multiple bid purchase to help us buy, literally, the house of our dreams.”

Natalie and Derek recently helped us to sell our home in San Francisco. Their professionalism, knowledge and attention to detail exceeded all expectations and made the process very easy. Simply put, we were ‘blown away.’ Compared to other home selling experiences with realtors that pushed us to over prepare our home, relied on us to handle everything and then did… more “We had an amazing experience with Natalie and Derek… Simply put, we were ‘blown away.”

Barbara and I are thankful that David introduced us to such awesome, insightful (and patient) advisors for this journey. We hope closing the transaction is the beginning of a friendship, not the end of a professional relationship.

I just sold my condo in South Beach in what was probably the smoothest and easiest real estate transaction I’ve ever encountered — and I owe it all to the incredible work of Natalie and Derek. Their approach to the entire process was so professional and straightforward (I could add honest, trustworthy, and so on, but I wouldn’t know where… more “I have never had an agent (or, in this case, agents) so consistently “ahead of the curve” …. “